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Serving Your Vision

Privacy Policy

This privacy policy is provided by Takagi Seiko Co., Ltd. and Takagi Ophthalmic Instruments Europe Limited (“we” or “us“) regarding the processing of personal information.

From time to time, as part of running our business, we collect and use certain personal information about individuals with whom we have contact (we refer to such individuals in this policy as “you” or “your” or “contacts”).  When we refer to personal information in this policy, we mean any type of information which could identify you, such as your name, email address or other contact details.

This policy explains the following subjects with regard to the processing of personal information:

Whose personal information we collect

What personal information about you we collect and use

Sources of personal information

How we use your personal information

Transfer of your personal information (applicable to all except individuals based in UK or EEA)

Transfer of your personal information (applicable only to individuals based in UK or EEA)

Parties who we share your personal information with

How long we retain your personal information for

How we legally justify using your personal information

Your legal rights in relation to your personal information

Other relevant information, including how to contact us

Whose personal information we collect

We collect and use the following types of personal information:

  • Information of Contacts at our existing customers – we receive personal information from individuals at existing customers of ours who contact us. Typically this would be a contact in an ophthalmology department, or opticians, an optometrist or a clinician, who may get in touch with us about a query relating to one of our products that they, or their organisation, have purchased.
  • Information of Contacts at potential customers – we receive queries from people at businesses who are (or who may be) interested in buying our products, for example you may telephone or email us, or raise an interest on our website.
  • Information of Contacts at our distributors – we sell our products through third party distributors, who are based across the world. We therefore collect and use contact details of people who work at our distributor companies, whom we liaise with.  For more information about who are distributors, please see “Distributors” on the following link: https://www.takagi-j.com/en/distributors/

What personal information about you we collect and use

Regardless of whose personal data we collect and use (as indicated above) the information will, as a maximum, consist of the following: your name, job, title, place of work, work email address, work phone number and work address.

We therefore do not collect any details of their eyesight or other health information, race, ethnicity, sexuality etc., nor do we collect details about their home or personal life.  Rather, all personal information collected by us is related to the business transactions described above.

Sources of personal information

We receive your personal information in the following ways:

  • Information you provide directly to us – when you get in touch with us, for instance if an existing customer or potential customer emails us, or phones us, or raises a query via our website.
  • Information from your employer – your employer may pass us your contact details, for instance if you are to act as a point of contact at a distributor.

How we use your personal information

Existing and Potential customers – from time to time we receive queries about our equipment that you have purchased, or about a sale or potential sale of our equipment which you are considering purchasing. In these circumstances, we may answer certain basic queries (by phone or email), but otherwise we refer such individuals to our distributors, who conduct all pre-sales activity, sales and after sales support on our behalf. Our use of such information is therefore very limited and you should also review the privacy policy for the relevant distributor.

Transferring such personal information is in our legitimate business interests, specifically to ensure that individuals are put in touch with the right party concerning the products.

Distributors – we need to communicate effectively and efficiently with our third party distributors as part of our legitimate business interests, in order to enable them to provide services to us, and indeed to customers, in a timely and effective manner. Therefore, we use personal information for day to day communications and for the management of the relationship with distributors. Our communication methods include written correspondence, email, telephone and face to face meetings.

Please note, we may carry out direct marketing using your personal information, but not any form of automated decision making.

Transfer of your personal information (applicable to all except individuals based in UK or EEA)

Our distributors are responsible for managing all aspects of the relationship with relevant individuals from pre-sales marketing activities to sales and after-sales support, and thus we share personal information regarding existing and potential customer contacts with distributors.  In addition, we will obtain your consent to transfer your personal information to third parties outside of Japan, except (i) in such cases where that third party is located in the EEA, the UK, or any other country which is designated by the Personal Information Protection Commission as countries having personal information protection systems equivalent to that of Japan, or (ii) if we have taken appropriate measures with that third party so as to protect your personal information.

Transfer of your personal information (applicable only to individuals based in UK or EEA)

Personal information of the existing and potential customers may be shared between Takagi Seiko Co., Ltd., a Japanese entity, and Takagi Ophthalmic Instruments Europe Limited, a UK entity, and between either entity and our distributors locating outside of UK or EEA. This means that your personal information will be transferred outside of the UK or EEA for our legitimate business interests.

For this transfer of your personal information to third party outside of the EEA or UK, we will obtain your consent to transfer your information under General Data Protection Regulation of EU or UK (“GDPR”), except (i) in such cases where that third party is located in countries which is designated by GDPR as the country providing adequate level of data protection, or (ii) if we have taken appropriate measures with that third party so as to protect your personal information that complies with GDPR.

Parties who we share your personal information with

We may jointly use personal information collected by either of us, i.e., Takagi Seiko Co., Ltd and Takagi Ophthalmic Instruments Europe Limited. Please see “Whose personal information we collect” “What personal information about you we collect and use” and “How we use your personal information” above for personal information that will be jointly used and purpose of use.

Name, address and the representative of the company responsible for handling of personal information is as follows:

330-2, Iwafune, Nakano-shi, Nagano

Takagi Seiko Co., Ltd.

President and Representative Director  Kazushige Takagi

How long we retain your personal information for

For contacts at distributors, we retain your personal information for a period equivalent to the duration of the contract which we have with your organisation plus 7 years.

For existing customers and potential customers who have contacted us, we retain any personal information held on such individuals for 7 years from out latest communication.

Other than in relation to the specific situation outlined above, we do not transfer any of your personal information outside of the EEA.

How we legally justify using your personal information.

Every use that we make of your personal information must meet the legal grounds set out under the Personal Information Protection Act of Japan and the General Data Protection Act of EU.  For all uses set out in this policy, the legal grounds that we rely on are that the use is in our legitimate business interest and does not override your rights and freedoms.  The specific legitimate interests are set out in this policy, according to the respective uses.

Your legal rights in relation to your personal information

If you have any questions in relation to our use of your personal information, you should first contact us, using the contact details below. Under certain conditions, you may have the right to:

  • require us to provide you with further details on the use we make of your personal information;
  • require us to provide you with an electronic copy of personal information that you have provided to us;
  • require us to update any inaccuracies in the personal information we hold;
  • require us to transfer a copy of your personal information to another data controller, in a structured, machine readable and commonly used format;
  • require us to delete any personal information that we no longer have a lawful ground to use;
  • require us to restrict our use of your personal information;
  • where the processing of your personal information is based on us receiving your consent, the right to withdraw your consent at any time;
  • if we indicate that we use your personal information for direct marketing purposes, object to receiving any further direct marketing from us at any time;
  • complain to the Information Commissioner at any time; and
  • object to our uses of your personal information which are based on the ‘legitimate interests’ legal ground, as indicated above. If any of our uses of your personal information based only on this legal ground is causing you undue harm, then we must cease using your personal information for that purpose.

Your exercise of these rights is subject to certain conditions and exemptions, for example to safeguard the public interest in investigating crimes, or protecting legal privilege. If you exercise any of these rights, we will check your entitlement and respond in most cases within a month.

If you are not satisfied with our use of your personal information or our response to you, you can complain to the contact listed below.

Other information, including how to contact us

We will use reasonable endeavours to ensure that your personal information is accurate. In order to assist us with this, you should notify us of any changes to your personal information, by contacting us, as set out below.

From time to time, we may make changes to our products and services and, consequently, our privacy policy may change at any time in the future.  We therefore encourage you to review it from time to time, to stay informed of how we are using your personal information.

We are required to employ adequate technical and organisational security measures to protect your personal information from any loss, destruction, damage or unlawful disclosure.  However, no transmission of personal information over the internet or via email can ever be guaranteed as secure.  Consequently, please note that we cannot guarantee the security of any personal information which you transfer to us or which we transfer to you or a third party over the internet or via email.

If you would like further information about the matters set out in this policy, please contact the following:

Takagi Seiko Co., Ltd.  General Affairs Division

Email: soumu@takagi-j.com

Telephone: +81 269 22 4511

Links from other sites to this website

Links to this website may be freely created, provided that, if you add a link to this website, please send an e-mail to the site administrator (global.marketing@takagi-j.com) with the following information.

URL of the link source

URL of the link destination

Contact information of the person who wishes to establish a link

Please note that we will not contact the administrator of the linked site in the event of any changes in the content of each page or any changes in this website.

Prerequisite for linking

We will not be responsible for the contents of the linked sites or the organizations/individuals therein. The contents of linked sites are the property of their administrators, who are not related to us.

Deletion of links

We may request deletion of links from linked sites that fall under any of the following categories.

Sites that are offensive to public order or morals

Sites that contain adult content intended for persons 18 years of age or older

Sites that include any content that are connected to criminal acts or illegal

Sites that include any content that infringes the property or privacy of third parties, or is slanderous or defamatory

Sites that include contents that cause unauthorized access or system shutdown

Sites that include any other content that we deem inappropriate